Mediation: A commercial construction project faced significant delays due to unforeseen site conditions. The owner and contractor disagreed on responsibility and potential cost overruns. Through mediation, they collaboratively identified the root causes of the delays, allocated responsibility fairly, and agreed on a revised schedule and budget, preserving their working relationship and avoiding costly litigation.

Arbitration: A subcontractor on a construction project claimed significant damages due to delays caused by the general contractor. The dispute involved complex technical issues and contract interpretations. The parties opted for arbitration, where an expert arbitrator with construction knowledge reviewed the evidence and issued a binding decision that resolved the financial dispute and clarified contractual responsibilities.

Mediation: A homeowner's insurance claim for water damage was denied due to a dispute over policy coverage. Through mediation, the homeowner and the insurance company openly discussed the policy terms, the circumstances of the damage, and their respective interpretations. They reached a mutually agreeable settlement that provided partial repair coverage, avoiding a lengthy and uncertain legal battle.

Arbitration: Two insurance carriers disputed coverage responsibility for significant water intrusion with an unknown occurrence date and unknown cause. Both recognized a court ruling might create an unfavorable precedent for future claims. Through arbitration, they presented expert testimony and policy analysis to a neutral arbitrator who issued a binding, confidential ruling that resolved their dispute without a broader precedential impact.

Mediation: A small business was owed a significant sum by a client facing financial difficulties. Through mediation, they explored options other than full payment. They agreed on a structured payment plan that allowed the client to repay the debt over time while minimizing the financial strain on both businesses.

Arbitration: Two businesses disagreed on the terms of a contract, leading to a dispute over payment. The contract included an arbitration clause. In arbitration, both sides presented their arguments and evidence to a neutral arbitrator, who issued a binding decision that clarified the contract terms and determined the appropriate payment amount.

Mediation: A customer was injured while riding a zipline. The cause of the accident was not clear - whether it was due to faulty equipment, issues with the design or installation of the zipline, an error on the guide’s part, or failure by the customer to follow directions. The customer, operator, equipment manufacturer, design company, and installation company each discussed their own position and heard from the other parties, resulting in an agreement for each of the companies to share in a settlement that satisfied the customer – without the need to go to litigation and face the accompanying uncertainty of outcome.

Arbitration: A dispute arose between a ski resort and a customer injured on a ski lift. The customer claimed gross negligence, while the resort argued the injury was due to the customer's actions. The case went to arbitration, where an arbitrator with knowledge of ski industry regulations and liability issues made a binding decision in a fraction of the time a court case would have taken.

Mediation: A group of employees claimed they were not receiving proper overtime pay. Through mediation, they and the employer discussed the concerns, reviewed relevant labor laws, and negotiated a solution that addressed the unpaid wages and ensured future compliance with regulations.

Arbitration: An employee was terminated and claimed wrongful dismissal. The employment contract included an arbitration clause. The case went to arbitration, where an arbitrator reviewed the evidence, employment contract, and relevant laws to determine whether the termination was justified and whether the employee was entitled to compensation.